About the role
BrightSpark is looking for a capable and customer-focused Internet Support Engineer to join our growing team in Bislig City.
You will provide technical support to international internet customers, investigate broadband and Wi-Fi problems and help keep their connections operating smoothly. This is a part-time overnight position working four hours per day.
WHAT YOU’LL BE DOING
• Responding to support requests by telephone, email and ticketing system
• Diagnosing and resolving internet connectivity, slow-speed and intermittent connection problems
• Helping customers connect computers, phones, smart TVs and other devices to their internet service
• Troubleshooting Wi-Fi, routers, access points and wired network connections
• Checking connection status and investigating faults using remote management and monitoring tools
• Identifying whether problems relate to customer devices, local networks or wider service outages
• Guiding customers through troubleshooting steps clearly and patiently
• Escalating complex faults and service outages when necessary
• Documenting problems, troubleshooting steps and work completed
• Keeping customers informed and providing clear handovers for unresolved issues
WHAT WE’RE LOOKING FOR
• Good practical internet and network troubleshooting skills
• Very good spoken and written English
• Confidence communicating with international customers by telephone
• The ability to explain technical issues clearly and patiently
• Familiarity with routers, Wi-Fi, Ethernet connections and common customer devices
• An understanding of IP addressing, DHCP, DNS and basic diagnostic tools
• A logical and methodical approach to problem-solving
• Reliability, professionalism and attention to detail
• The ability to work independently and follow escalation procedures
• Consistent availability for the advertised overnight hours
Previous experience in broadband support, an internet service provider, an IT helpdesk or a technical-support position would be an advantage.
Relevant IT qualifications and certifications are welcome, but practical ability, communication skills and attitude are equally important.